Contact & FAQs.

Choose a service and technique, select a released date and time, complete the consultation and review the full price before paying. Your appointment is confirmed once the required payment is received and the booking is accepted by Forever Peng Hair.

The booking deposit is £20 or the discounted service subtotal if that is lower. It counts towards your appointment total. The £50 out-of-hours fee, when applicable, is paid upfront in addition to the deposit. The remaining balance is payable in cash only at your appointment. Please bring the exact amount.

Released slots are marked as normal or out-of-hours. Select an out-of-hours time and the £50 fee is included once in your total. Appointments before 10:00 or after 16:00 are out-of-hours. If the fee is missing from your total, contact us before paying.

Apply your code in the booking price summary. Eligibility, dates and usage limits are checked before payment. Out-of-hours fees are not discounted. Shop codes are separate and are applied in your basket or Shopify checkout.

If you cancel, your deposit is non-refundable and will be forfeited. Give at least 48 hours’ notice to reschedule within the same month. Rescheduling with less than 48 hours’ notice incurs a £30 fee and is subject to availability. Contact us via WhatsApp or email.

A 15-minute grace period applies. After that, a £20 late fee applies. An appointment may be cancelled if the delay affects subsequent clients.

Yes, unless the service description says otherwise. Provide raw or virgin human hair and suitable HD, Swiss or French lace. Contact us if you are unsure about suitability.

Arrive with clean, detangled hair free from oils, serums and products. New or unbleached wigs must be sent in for customisation, included in your booking where required. Drop off ready-to-wear units at least 5 working days before your appointment, wig-making bundles 7 working days before, and colouring bundles at least 10 working days before. Label packages with your full name, active WhatsApp number and service name.

Select Traditional / Leave-Out / Versatile Sew-In, choose your technique and add Half-Up Half-Down Styling.

Follow the preparation and aftercare advice given for your hair and installation. Report concerns within 48 hours of your appointment, with a description and clear photographs where relevant. Contact us about irritation or fit concerns rather than applying additional adhesive yourself.

No. Shop Hair is independent of appointment bookings. Hair purchases do not require a booking deposit.

Delivery options and costs for your address are shown in Shopify checkout before payment. Review the final total before placing your order.

Check the product’s processing information before ordering. Pre-order items may take longer than stock items. For a specific date, contact us before purchase. Your order confirmation includes a link to view its status.

Use the enquiry form and select FP Hairtistry. Tell us the class you are interested in and your experience. Training has its own booking arrangements and is not booked through the £20 appointment deposit flow.

We are based in Edmonton Green, Enfield, North London. The appointment confirmation provides the studio address. Paid parking is available nearby; allow extra time.