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Before you book

Policies & requirements.

Please read each section carefully before completing your booking. These policies help us provide a professional, timely and consistent experience for every client.

Deposits & Payments

A £20 non-refundable deposit is required at the time of booking.
The deposit goes toward your final appointment total.
The remaining balance is payable in cash only. Please arrive with the exact amount.
Additional late, rescheduling or no-show fees must be paid separately before another appointment can be booked.
If you cancel your appointment, your deposit is non-refundable and will be forfeited unless you notify us at least 48 hours before your appointment to reschedule.
In the event of a genuine emergency, please contact us as soon as possible. Rescheduling or cancellation requests due to emergencies may be considered at the stylist’s discretion.

Rescheduling & No-Shows

A £30 rescheduling fee applies and rescheduling is subject to availability if you reschedule in less than 48hrs to your appointment.
No-shows may be blocked from future bookings.
Please contact us as soon as possible if you need to reschedule.

Arrival & Lateness

A 15-minute grace period is allowed.
After the 15-minute grace period, a £20 late fee applies.
If your arrival is so late that it impacts subsequent appointments, your appointment may be cancelled at the stylist’s discretion.
Confirm your appointment 24 hours prior via WhatsApp: 07707228205.

Colour Services & Wig Making Requirements

A strand test is mandatory before all colour services. If your hair does not pass the strand test, the colour service will not proceed. We are not liable for any damage resulting from hair that fails the strand test.
Colour may fade over time due to washing and heat — regular color maintenance is advised.
Quoted prices do not include lace or hair bundles unless stated otherwise.
Quoted prices mostly apply to servicing up to three bundles (300g). Additional bundles may incur an extra charge.
Coloring takes 10-14 working days (shipping / collection / appointment)
Bundles must not be cut into many pieces, tangled, or blunt-layered.
Wig making takes 7 working days (shipping / collection / appointment).
Wig making requires at least three bundles; four or more are recommended for lengths 26–32 inches.
Accurate head measurements or an in-person fitting are required.

Wig Drop-Off

Ready-to-wear units: drop off at least 5 working days before appointment.
Bundles for wig making: 7 working days before appointment.
Bundles for colouring: Drop off at least 10days or more before your appointment.
Late submissions and late drop-offs that require expedited preparation incur a £30 express fee for wig-making and £40 for colour services.
Drop-offs made on the eve of your appointment incur the standard premium service charges.
Label all packages with: full name, active WhatsApp number, and service name.

Hair & Lace Requirements

We work exclusively with Raw or Virgin Human Hair and accept HD, Swiss or French lace only.
Synthetic, blended, thick plastic, dyed or transparent lace is not accepted.
Pre-made wigs must be tried on and fit securely before your appointment.

Client Preparation

Hair must be washed with clarifying or sulphate shampoo and free from oils, serums and products. Failure to comply may affect your results.

Studio Rules & Aftercare

No plus ones, including children. Please arrive exactly on time; there is no waiting area.
Paid parking is available near Edmonton Green Shopping Centre. Allow extra time and note that we are not responsible for parking delays.
Clients have 48 hours after their appointment to report concerns.

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