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Before you book

Policies & requirements.

Please read each section carefully before completing your booking. These policies help us provide a professional, timely and consistent experience for every client.

Deposits & Payments

A £20 non-refundable deposit is required at the time of booking. The deposit goes toward your final appointment total. The remaining balance is payable in cash only. Please arrive with the exact amount.
Appointments are confirmed only once the required booking deposit or payment has been received and the booking has been accepted by Forever Peng Hair.
Appointments scheduled before 10:00 or after 16:00 are considered out-of-hours appointments and will incur an additional fee. Please ensure the applicable fee is selected during booking if it has not been automatically added by the booking system.
Additional late, rescheduling or no-show fees must be paid separately before another appointment can be booked.
All new wigs, or wigs that have not yet been bleached, must be sent in for customisation before your appointment. Please ensure the customisation service is included in your booking where required.
Clients are responsible for ensuring that their booking details, selected service and contact information are accurate.
Clients must select the correct service when booking. Incorrect selections may affect appointment timings and result in the appointment being declined or cancelled. If unsure, please contact us before booking.
Service prices cover the hairstyling or wig-making service only, unless otherwise stated. Quoted prices mostly apply to servicing up to three bundles (300g). Additional bundles may incur an extra charge. The cost of replacement lace, closures, frontals, bundles, hair or additional materials is charged separately.

Rescheduling & No-Shows

If you cancel your appointment, your deposit is non-refundable and will be forfeited. You can notify us at least 48 hours before your appointment to reschedule within the same month. A £30 rescheduling fee applies and rescheduling is subject to availability if you reschedule less than 48 hours before your appointment.
In the event of a genuine emergency, please contact us as soon as possible. Rescheduling or cancellation requests due to emergencies may be considered at the stylist’s discretion, backed with proof.
Clients must provide notice through the designated booking contact method if they need to cancel or reschedule an appointment. Please contact us as soon as possible if you need to reschedule.
Cancellations, repeated rescheduling and failure to attend an appointment will result in the loss of the booking payment, and clients may be blocked from future bookings, where permitted by the published terms and applicable law.
Clients who arrive late to their appointment time may receive a shortened service, need to reschedule, or be refused the appointment if the remaining time is insufficient to complete the service safely and to the required standard.
If Forever Peng Hair needs to cancel or reschedule an appointment, the client will be offered an appropriate alternative or refund for services not provided, as applicable.

Arrival & Lateness

For emergency or last-minute appointments, please contact us via WhatsApp or email to confirm availability before booking. These appointments are subject to availability and are not guaranteed until confirmed.
A 15-minute grace period is allowed. After the 15-minute grace period, a £20 late fee applies.
If your arrival is so late that it impacts subsequent appointments, your appointment may be cancelled at the stylist’s discretion.

Colour Services & Wig Making Requirements

A strand test is mandatory before all colour services. A strand test can help assess how the hair responds, but it cannot guarantee the final result or eliminate every risk. If a test indicates that the requested service is unsuitable, the service may be modified, postponed or declined.
Colour may fade over time due to washing and heat — regular colour maintenance is advised.
Colouring takes 10–14 working days (shipping / collection / appointment). Clients’ bundles must not be cut into many pieces, tangled, or blunt-layered.
Wig making takes 7 working days (shipping / collection / appointment). Wig making requires at least three bundles; four or more are recommended for lengths 26–32 inches. Accurate head measurements or an in-person fitting are required as per the client’s preference.
Previous colouring, bleaching, relaxing, perming, henna, metallic salts, incompatible products or an unknown chemical history may affect the outcome and safety of a service.
Colour results, styling outcomes, lace appearance and the longevity of a service may vary depending on the starting condition and materials used. An exact match to a reference photograph cannot be guaranteed.
No colour result, lifting level, colour correction or hair integrity outcome is guaranteed. Additional corrective work may require a separate appointment and price quotation.

Hair Drop-Off, Storage & Collection

Ready-to-wear units: drop off at least 5 working days before your appointment. Bundles for wig making are to be dropped off 7 working days before your appointment. Drop off bundles for colouring at least 10 working days before your appointment.
Wigs and hair units must be delivered or collected in accordance with the agreed drop-off and collection arrangements. Late drop-offs that require expedited preparation incur a premium fee, subject to change depending on the lateness of the drop-off.
Label all packages with: full name, active WhatsApp number, service name.
Collection dates are estimates unless a specific deadline has been expressly agreed. Clients will be notified when their items are ready for collection.
Clients must collect completed items within 5 working days of notification. If an item remains uncollected, we will make reasonable attempts to contact the client and arrange collection. Any lawful storage charges or further action will be communicated in advance and handled in accordance with applicable law.
Forever Peng Hair will take reasonable care of items entrusted to us. Responsibility for loss or damage will be assessed in accordance with the circumstances and applicable law.
Clients must disclose any known damage, missing components, previous repairs or special handling requirements before work begins.

Hair Condition, Suitability & Results Policy

We work exclusively with Raw or Virgin Human Hair and accept HD, Swiss or French lace only.
Clients must provide accurate information about the condition, history and previous treatment of their natural hair, wig and bundles when required.
The suitability of a service may depend on the hair’s condition, previous chemical treatments, product build-up, shedding, tangling, lace condition and the quality of the materials supplied.
Forever Peng Hair may recommend an alternative service or decline work where the requested result is unsuitable, unsafe or unlikely to meet a reasonable professional standard. Clients are responsible for ensuring that any hair, wig, bundles, lace or accessories they supply are suitable for the booked service.
Forever Peng Hair is not responsible for pre-existing defects, previous chemical damage, poor-quality materials, manufacturer defects or limitations arising from products or materials supplied by the client. We will exercise reasonable care when handling client property. If an item appears damaged, unsuitable or materially different from the information provided at booking, we may document its condition and discuss the available options before proceeding.
Clients will be informed of any additional material costs before work proceeds and must agree to the additional charges. No replacement materials will be purchased or charged for without the client’s agreement.

Client Preparation, Studio Rules & Aftercare

Hair must be clean and detangled, preferably washed with clarifying or sulphate shampoo and free from oils, serums and products, especially for cornrow-inclusive services. Failure to comply may affect your results or total amount.
Paid parking is available near Edmonton Green Shopping Centre. Allow extra time and note that we are not responsible for parking delays.
Clients are responsible for their personal belongings during appointments. Please keep valuables with you and inform us immediately if an item is misplaced.
Forever Peng Hair will take reasonable care of the appointment area and client belongings but cannot exclude responsibility for loss or damage where it would be unlawful to do so.
Client satisfaction is important to Forever Peng Hair. If you have concerns about a completed service, please contact us promptly with a description of the issue and, where relevant, clear photographs.
Clients have 48 hours after their appointment to report any concerns.
Where a concern relates to the service provided, we may assess the issue and discuss an appropriate resolution, which may include corrective work or a partial refund where appropriate.
Refunds, corrections and rebooking arrangements will be assessed in accordance with the circumstances, the service agreement, availability and applicable consumer law.
No plus ones, unfortunately including children. Please arrive at the studio exactly on time; there is no waiting area.

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